Refund & Returns Policy
Returns
Items can be returned to our store within 30 days of the order being received.
If 30 days have gone by, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
- There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use - CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 business days.
Late / Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your bank or credit card company – it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at crystals@icon.co.za.
Sale Items
Unfortunately, sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged.
If you need to exchange it for the same item, send us an email at crystals@icon.co.za
and send your item to: Crystal Deva, Shop 5,Tweedie Junction, Main Road, Howick, KZN, 3255, South Africa.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping
To return your product, you should mail your product to our store: Crystal Deva, Shop 5,Tweedie Junction, Main Road, Howick, 3255, KZN, South Africa.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over R500, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.
Contact Information
Questions about the Terms of Service should be sent to us at crystals@icon.co.za.